About ECCM
The always-on AI front office for small service businesses.
ECCM was founded on a simple observation: in service work, the company that answers the phone first wins the job. Yet most small operators lose tens of thousands of dollars a year to calls that go to voicemail.
We build verticalized AI agents — inbound voice, outbound voice, SMS, and email — that act as a 24/7 front office, capturing the job and putting a decision-ready alert in front of a human, without requiring additional headcount.
We serve two kinds of desk. An appointment desk, where someone has a problem at an address and needs a technician to show up — pest control and pool service today. And a matching desk, where supply and demand both call in and need pairing — freight brokerage. We are New Jersey-based and NJ-first by design, and our agents are built around the regulations and seasonal surges of each trade.